Privacy Policy

1. Introduction

As HavanSOFT Information Technologies Inc., we attach great importance to the protection of our users' personal data in accordance with the Personal Data Protection Law ("KVKK"). This Privacy Policy aims to provide information on how the personal data collected through our [website, mobile application, services, etc.] is processed, stored, and protected. We operate in line with the principles of privacy, security, and transparency throughout our processes.

2. Collected Personal Data

While providing our services, the following types of personal data may be collected:

• Identity Information: Name, surname, date of birth, TC identity number, gender, etc.
• Contact Information: Phone number, email address, address details, etc.
• Financial Information: Credit card details, bank account information, etc.
• Digital Data: IP address, information collected through cookies, device information, etc.
• Service Usage Information: Data regarding how you use our services, user habits, location information, etc.
• Visual and Audio Data: Records of calls made through customer service, photos, etc.

3. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

• Service Delivery: Providing the products and services you request and communicating with you regarding these services.
• Fulfillment of Legal Obligations: Ensuring compliance with legal regulations such as tax law, labor law, electronic commerce regulations, etc.
• Performance of the Contract: Managing contract processes, delivering goods/services.
• Marketing and Advertising: Offering personalized marketing offers, with your consent.
• Ensuring Legal and Commercial Security: Fraud detection, responding to legal requests, internal audits, and risk management.
• Improving User Experience: Enhancing the service experience for website and mobile application users, error detection, and troubleshooting.

4. Retention Period of Personal Data

The personal data we collect will be stored for the following periods:

• Legal Retention Periods: Personal data is retained for the periods specified in the legal regulations. For example, commercial documents and financial data may be stored for up to 10 years.
• Retention Period for Processing Purposes: Personal data is deleted, destroyed, or anonymized once its processing purpose has ended and no legal obligations remain.
• Age Restrictions: Personal data of individuals under the age of 18 is not collected, processed, or stored without the explicit consent of their parent or guardian.

5. Sharing of Personal Data with Third Parties

Your personal data may be shared with third parties in the following cases:

• Legal Obligations: Your personal data may be shared with authorized public institutions in accordance with court orders or requests from competent authorities.
• Service Providers: Personal data may be shared with business partners that provide technical and operational support (e.g., server services, payment systems, logistics companies).
• Consultants: Personal data may be shared with legal advisors, tax consultants, and auditors for limited purposes in legal processes.

6. Personal Data Security

We take all necessary technical and administrative measures to ensure the confidentiality and security of your personal data. These measures include:

• Encryption: Data is securely stored using encryption techniques.
• Access Restrictions: Only authorized personnel can access personal data.
• Auditing: The effectiveness of security measures is regularly checked through internal audits.

7. Your Rights as a Data Subject

Under Article 11 of KVKK, as a data subject, you have the following rights:

• To learn whether your personal data is being processed.
• To request information regarding the processing of your personal data.
• To learn the purpose of processing your personal data and whether it is being used for its intended purpose.
• To learn whether your personal data is transferred to third parties, either in Turkey or abroad.
• To request correction of inaccurate or incomplete personal data.
• To request the deletion or destruction of your personal data.
• To object to the result of personal data being processed solely through automated systems, if it leads to negative consequences.
• To request compensation for damages caused by unlawful processing of your personal data.

8. Children's Personal Data

Personal data of individuals under the age of 18 is not collected, processed, or stored without the explicit consent of their parent or guardian. If we inadvertently process personal data of users in this age group, we will immediately delete it.

9. Changes to the Privacy Policy

This Privacy Policy may be updated from time to time. Updates will be effective from the date they are published on our website. Therefore, we recommend regularly reviewing our privacy policy.

10. Contact

For any questions related to this Privacy Policy or your personal data, you can reach us using the following contact details:

HavanSOFT Information Technologies Inc.

Address: Burhaniye, 2. Ara Sk. NO: 12, 34676 Üsküdar/Istanbul

Phone: (0216) 339 67 72

E-mail: info@havansoft.com.tr